Home » PDF 'Crisis Management In The Tourism Industry'

[Pdf] Crisis Management In The Tourism Industry [Downloads]

Crisis Management in the Tourism Industry

Crisis Management in the Tourism Industry

Crisis Management in the Tourism Industry

Author:

Publisher: Routledge

Isbn 10: 113641312X

Category: Business & Economics

Number of Pages: 352

Number of Views: 1990

GET BOOK

The tourism industry is arguably one of the most important sources of income and foreign exchange, and is growing rapidly. However, national and international crises have huge negative economic consequences. Crisis Management in the Tourism Industry aims to illustrate the theories and actions that can be taken to better understand consumer, economic and environmental reaction, in order for the businesses involved to be more prepared for such events. Now in its second edition, this text has been fully revised and extended to include recent events such as Bali, SARS and international terrorism, expanding sections such as: * Terrorism and criminal activities * Risk perceptions and the influencing variables * The stakeholder concepts * Analysis methods- visibility of advantages/disadvantages of methods * Marketing instruments and best practices Written by one of the world’s leading experts from the World Tourism Organisation, the book has global coverage, and presents international, up-to-date case studies and examples from countries such as the UK, Australia and USA. The book provides discussion of: * The influential effect of the mass media How crises effect the purchase decision process Destination branding/image and its manipulation Preventative crises management and strategies Crisis Management in the Tourism Industry is an essential guide to explaining how the tourism industry can prepare and succeed in the face of the effects of crises.


Crisis Management in the Tourism Industry

Crisis Management in the Tourism Industry

Crisis Management in the Tourism Industry

Author: Peter Hosie,Christof Pforr

Publisher: Routledge

Isbn 10: 1351947389

Category: Science

Number of Pages: 268

Number of Views: 595

GET BOOK

An important challenge facing tourism is the anticipation of the threat of crises precipitated by natural and people-made catastrophes, and being adequately prepared for them. Despite an increase in research on this issue there is still a considerable lack of clarity on the impacts of crises on the tourism industry. Illustrated by a range of international case studies, this book provides a systematic and conceptual approach to questions such as how tourism businesses prepare for and react to crisis, which measures are taken and what impact they have, and which strategies can be employed to overcome them. By discussing, analyzing and synthesizing the literature on crisis management, the authors question how business can become more proactive in preparing and dealing with crises in the tourism industry.


Crisis Management in Tourism

Crisis Management in Tourism

Crisis Management in Tourism

Author: Eric Laws,B. Prideaux,K. S. Chon

Publisher: CABI

Isbn 10: 184593136X

Category: Business & Economics

Number of Pages: 410

Number of Views: 620

GET BOOK

The history of modern tourism records many localized and some international crises characterized by extreme and sudden reduction in demand for specific destination areas or types of tourism product. Managerial responses to such events include both problem solving and market recovery steps, but these vary in effectiveness and recovery may be slow to occur after the initial problems are overcome. With examples drawn from the UK, Europe, America, Australia and Asia, this book brings together a range of expert academic analysis of the latest thinking and practice in this increasingly important area of tourism management.


COVID-19 and the Hospitality and Tourism Industry

COVID-19 and the Hospitality and Tourism Industry

COVID-19 and the Hospitality and Tourism Industry

Author: Gursoy, Dogan,Sarıışık, Mehmet,Nunkoo, Robin,Boğan, Erhan

Publisher: Edward Elgar Publishing

Isbn 10: 1800376243

Category: Business & Economics

Number of Pages: 400

Number of Views: 1343

GET BOOK

Offering a comprehensive understanding of the implications of the COVID-19 pandemic for the tourism and hospitality industry, this book discusses the topic from economic, sociological and psychological perspectives. Critical case studies are used to explore both micro impacts on individuals involved in the industry and governmental and international responses to issues posed by the pandemic more broadly.


Risk, Crisis, and Disaster Management in Small and Medium-Sized Tourism Enterprises

Risk, Crisis, and Disaster Management in Small and Medium-Sized Tourism Enterprises

Risk, Crisis, and Disaster Management in Small and Medium-Sized Tourism Enterprises

Author: Toubes, Diego R.,Araújo-Vila, Noelia

Publisher: IGI Global

Isbn 10: 1799869989

Category: Business & Economics

Number of Pages: 308

Number of Views: 707

GET BOOK

Tourism destinations are traditionally dominated by small and medium-sized enterprises that provide a wide range of products to tourists such as accommodation, travel services, transportation, recreation and entertainment, and food and beverage services. New knowledge and global risks have emerged, and small and medium-sized tourism enterprises (SMTEs) are now highly vulnerable. Recently, the COVID-19 pandemic has hit the whole world and caused a change in the tourism paradigm. Many SMTEs around the world have been severely affected by the need to completely shut down their activities for months, and expectations for recovery in the medium term are not optimistic. SMTEs do not have the capacity and increased resources—financial, human, operational—of large companies to prepare for crisis contingencies (planning) and respond to the challenges they face. They simply do not have the resources or knowledge for risk analysis and the creation of crisis teams or plans. This is an area of growing importance and concern, both in the public and private sectors, where specific research and more in-depth knowledge are needed. Risk, Crisis, and Disaster Management in Small and Medium-Sized Tourism Enterprises connects research in the field of crisis management with the risks affecting small and medium-sized tourism enterprises. The book presents prevailing research on SME-related planning, response, and recovery during crisis situations, further propelling much-needed literature on these challenges in today’s tourism industry. The chapters cover important topics such as terrorism threats, disaster management, resilient strategies, pandemic management, and risk analysis. The target audience of this book will be composed of professionals working in the tourism and hospitality industries, restaurateurs, travel agencies, hotel executives, directors, managers, crisis and risk planners, policymakers, government officials, researchers, and academicians who are interested in the threats to tourism businesses and how small and medium-sized enterprises can manage and navigate these risks.


Tourism Crisis and Disaster Management in the Asia-Pacific

Tourism Crisis and Disaster Management in the Asia-Pacific

Tourism Crisis and Disaster Management in the Asia-Pacific

Author: Brent W Ritchie,Kom Campiranon

Publisher: CABI

Isbn 10: 178064325X

Category: Business & Economics

Number of Pages: 284

Number of Views: 1369

GET BOOK

The Asia-Pacific area is one of the fastest growing tourism regions and a major driver of global tourism in general. Tourism industries in Asia Pacific have been challenged in recent years by a number of major crises and disasters including terrorism, outbreaks (e.g. SARS and Bird Flu), natural disasters (e.g. tsunamis, bushfires, flooding), and political crisis (e.g. protests and political instability). This book contributes to the understanding of crisis and disaster management generally, but with a specific focus on the Asia Pacific. With contributions by international scholars and practitioners, the book discusses both the theoretical and practical approaches toward successful crisis and disaster management.


Restoring Tourism Destinations in Crisis

Restoring Tourism Destinations in Crisis

Restoring Tourism Destinations in Crisis

Author: David Beirman

Publisher: Routledge

Isbn 10: 100024718X

Category: Business & Economics

Number of Pages: 304

Number of Views: 507

GET BOOK

This is an outstanding book. It offers a comprehensive range of in-depth case studies that looks at past tourism crisis and analyzes the responses made. A must-read book for those in the industry, related associations and the various levels of government as they consider how to pro-actively deal with the potential for future crisis related to tourism. Perry Hobson, Head, School of Tourism and Hospitaliy Management, Southern Cross University and Editor-in-Chief Journal of Vacation Marketing. Tourism everywhere is vulnerable to changes in public perception. When news about an earthquake, a violent conflict or a contagious disease in a distant location hits the television, tourists cancel holidays. The September 11, 2001 terrorist attack against the USA impacted on airlines and tourist destinations worldwide, as did subsequent attacks on tourists. These events highlight the importance of destination crisis management for the global tourism industry. Experienced tourism marketer and trainer, David Beirman, has created a guide to crisis management for tourism operators and offices. He argues that managing public perception is critical to the recovery of a destination after a crisis, and that much depends on providing clear, frequently updated and accurate information. He provides detailed case studies of different types of crises from around the world, with analyses of the strengths and weaknesses of the approach taken by tourism managers. This is an invaluable reference for tourism managers anywhere in the world, and a useful resource for tourism students.


Tourism Crises

Tourism Crises

Tourism Crises

Author: Eric Laws,Bruce Richard Prideaux

Publisher: Routledge

Isbn 10: 1136745920

Category: Business & Economics

Number of Pages: 172

Number of Views: 666

GET BOOK

Don’t wait until it’s too late to learn how to manage a crisis situation The impact of crises on tourism has increased in the last ten years in response to terrorism, war, health emergencies, and natural disasters. Tourism Crises presents the latest research on crisis management with in-depth analysis of tourism flows and the economic well-being of communities at the regional, national, and international levels. This timely book examines a range of conceptual issues, including crisis communication and the safety of employees of the industry, and features case studies of responses to the World Trade Center terrorist attacks, SARS, the 1999 Austrian avalanche disaster, and the epidemic of foot-and-mouth disease in the United Kingdom. As new crises emerge, it’s essential that the tourism industry be prepared to minimize the impact on both hosts and guests. Tourism Crises identifies key issues that need to be addressed in dealing with future incidents, examining specific cases of management success—and failure—with suggestions for improved responses. Academics, practitioners, and professionals discuss effective methods of maintaining yield during crisis situations, offering analysis, reflection, and new management strategies. Topics addressed in Tourism Crises include: the significance of communication in crisis situations keeping the media informed attracting business after the crisis has passed how alpine areas can respond to the dangers of avalanches the effect of the SARS epidemic on Hong Kong, Singapore, and Japan a typology of tourism crisis terms employee work stress in crisis situations quantifying the effects of tourism crises how tourism managers have re-tooled their promotional campaigns after 9/11 and much more Tourism Crises is a must-have for tourism professionals, practitioners, and academics as they develop new agendas for dealing with future crisis situations.


Crisis and Disaster Management for Tourism

Crisis and Disaster Management for Tourism

Crisis and Disaster Management for Tourism

Author: Dr. Brent W. Ritchie

Publisher: Channel View Publications

Isbn 10: 1845413121

Category: Business & Economics

Number of Pages: 214

Number of Views: 1260

GET BOOK

Tourism destinations and businesses are becoming increasingly prone to the impacts of crises and disasters due to global environmental change and security risks. This is the first research based book that provides a strategic approach to understanding the nature of tourism crises and disasters before outlining tourism crisis and disaster planning, response, and longer term recovery and knowledge management strategies. It applies a wide range of theoretical perspectives and concepts to improve our understanding of both organisational crises and natural disasters. The book draws on examples from around the world including the USA, Europe, UK, Asia-Pacific and the Middle East. It will be essential reading for tourism academics and students as well as tourism managers and government officials involved in tourism destination management and marketing.


Safety and Security in Tourism

Safety and Security in Tourism

Safety and Security in Tourism

Author: C Michael Hall,Dallen J. Timothy,David Timothy Duval

Publisher: Routledge

Isbn 10: 1136408193

Category: Business & Economics

Number of Pages: 358

Number of Views: 1657

GET BOOK

How will the travel and tourism industry respond to the terrorist attacks on America? The recent terrorist attacks in the United States and their repercussions for the travel and leisure industries have focused more attention on tourism safety and security issues than ever before. The impact on tourism destinations and businesses, as well as on traveler behavior, will be significant. Recent events require further analysis not only of how travel safety may be improved but also how security issues may be seen in terms of tourism marketing and management so that the industry is able to better respond to such challenges. In this, an era of turbulent global relationships, the need for destination marketing organizations to demonstrate that they are safe for tourists has become increasingly important. Negative publicity, often unrelated to on-the-ground reality, may also serve to affect tourist perceptions. Safety and Security in Tourism: Relationships, Management, and Marketing examines: the effects of the September 11, 2001 attacks on the tourism industry and how the industry is responding the importance of safety as a factor in destination or activity choice case studies of destination and business responses to past political instability and/or attacks against tourists safety, security and destination image the role of the media in influencing consumer perceptions of travel safety consumer awareness of travel advisories and their influence on behavior the role of insurance in the travel industry consumer awareness and acceptance of security measures in travel and tourism safety and security as a component in destination marketing crisis and risk management in the tourism industry cross-border security and visa controls and their implications for tourism safety and security measures for tourists in different sectors and in airports Tourism has often been cited as a force for peace, yet tourism is typically one of the first industrial casualties of war and political unrest. This book examines tourism safety and security issues to give you a better knowledge base from which to respond to future events.


Tourism, Security and Safety

Tourism, Security and Safety

Tourism, Security and Safety

Author: Yoel Mansfeld,Abraham Pizam

Publisher: Routledge

Isbn 10: 1136352724

Category: Business & Economics

Number of Pages: 376

Number of Views: 610

GET BOOK

The topic of safety and security in the tourism industry is of vital importance globally. In recent years, and mainly after the 9/11 event, both academics and practitioners have started to look into crisis management issues seeking workable solutions in order to mitigate the negative impacts of safety and security incidences on the tourism industry and affected destinations. Tourism, Safety and Security: a multi dimensional analysis brings together the writings of international leading academics and practitioners in this field to discuss prevention measures and crisis management options, in incidences of tourism safety and security. The layout and content of the book are aimed at analyzing different types of safety and security problems as well as finding managerial strategies and tactics to address them. Divided into four sections this book looks at: · Tourism and security issues: including the impact of terror in the hotel market in Israel · Tourism and crime issues: including premises liability, drug trafficking, theft and street robbery · Tourism and safety Issues: including the impact of SARS in Asia and Foot and Mouth Disease in the UK · Tourism crisis management issues: including the 9/11 crisis, public relations, and the aftermath of the Bali bombings Each chapter has a user friendly structure including study objectives, concept definitions and review questions.


Safety and Security in Tourism

Safety and Security in Tourism

Safety and Security in Tourism

Author: Noel Scott,Eric Laws,Bruce Prideaux

Publisher: Routledge

Isbn 10: 1317993500

Category: Business & Economics

Number of Pages: 288

Number of Views: 1881

GET BOOK

Natural disasters, wars and conflicts, epidemics, and other major crises can devastate a tourism service or destination. Though there is extensive literature and research on preparation and coping with tourism crises, there is a gap in information on how to best market and recover from the destruction of caused to tourism businesses and destinations. This book fills the gap by comprehensively examining how to rebuild the market for a tourism service or destination after a catastrophe. This important book presents leading experts from around the world providing useful instruction on effective ways to plan for future crisis response and strategies for recovering business. A crisis may arise from several types of destructive occurrences, from natural physical destruction of important infrastructure to acts of terrorism. Because of the broad range of potential problems, there is no single strategy for which to deal with crises. The book explores a wide range of catastrophes, from Hurricane Katrina to tsunamis to war, taking a detailed look at management and administrative strategies which can help stimulate tourism recovery. This book explores stealth and catastrophic risks, risk perceptions, mediating the effects of natural disasters on travel intention, and various marketing strategies designed to bring customers back. This volume may become one of the most crucial resources in a tourism professional’s library. The book is extensively referenced and includes several tables and figures to clearly explain data. This book is essential reading for tourism researchers, tourism educators, tourism industry managers, and tourism industry administrators. This book was published as a special issue of the Journal of Travel & Tourism Marketing.


Disaster Planning and Preparedness in the Hotel Industry

Disaster Planning and Preparedness in the Hotel Industry

Disaster Planning and Preparedness in the Hotel Industry

Author: Ahmad Rasmi Albattat,Ahmad Puad Mat Som

Publisher: Emerald Group Publishing

Isbn 10: 1787699374

Category: Business & Economics

Number of Pages: 144

Number of Views: 1960

GET BOOK

By identifying major emergencies that have occurred in the hotel industry; investigating hotels’ preparation for emergencies in the past; and exploring how hotels manage and overcome such emergencies; this book will increase the awareness of emergency managers on how to manage and overcome the impact of emergencies in the hospitality industry.


Contemporary Management Approaches to the Global Hospitality and Tourism Industry

Contemporary Management Approaches to the Global Hospitality and Tourism Industry

Contemporary Management Approaches to the Global Hospitality and Tourism Industry

Author: Pius, Abraham,Alharahsheh, Husam H.,Adesanmi, Adenike A.

Publisher: IGI Global

Isbn 10: 1799822060

Category: Business & Economics

Number of Pages: 290

Number of Views: 1927

GET BOOK

The hospitality, travel, and tourism industries play a major role in citizen wellbeing, socio-cultural integration, and the economic advancement of a nation. The industries are increasingly complex in operation, demanding excellence across a far-reaching and diverse set of capabilities and changes in management practices across the board. With growing expectations for a better service quality from the users and endless calls for value-added service, managers are under constant pressure to improve their services across all aspects while growing customer numbers to meet various stakeholder expectations. Contemporary Management Approaches to the Global Hospitality and Tourism Industry is a key reference source that provides crucial knowledge on the application of new management practices and trends in the tourism industry. While highlighting topics such as service quality, culture sensitivity, and brand marketing, this publication explores the influence of globalization and the methods of sustainable business practices. This book is ideally designed for managers, hotel directors, restaurateurs, researchers, industry professionals, professors, and students seeking cutting-edge hospitality and tourism management strategies.


Tourism Crises and Destination Recovery

Tourism Crises and Destination Recovery

Tourism Crises and Destination Recovery

Author: David Beirman

Publisher: SAGE

Isbn 10: 152645730X

Category: Business & Economics

Number of Pages: 312

Number of Views: 1119

GET BOOK

As global tourism faces its greatest threat since World War II, the author draws on over 40 years of industry and academic experience to explore the core themes that underpin crises, their impact on the tourism industry and recovery. Focussing on this emerging issue in within the travel industry and academic tourism research, this author explores crisis management approaches from scholars, governments and tourism associations around the world. A dedicated chapter also covers the impact of Covid-19 on tourism industries and economies across the world and well as how nations from around the world responded to the global pandemic outbreak. The book is split by theme and features over 20 case studies, including 2020 Australian bush fires, 2019 Sri Lankan terror attack, SARS and Swine Flu, the collapse of Thomas Cook, the global and Greek financial crises and the threat to the Great Barrier Reef. Discussion questions and activities are included at the end of each chapter. Suitable reading for students on tourism and tourism crisis management modules.


Handbook of Research on the Impacts and Implications of COVID-19 on the Tourism Industry

Handbook of Research on the Impacts and Implications of COVID-19 on the Tourism Industry

Handbook of Research on the Impacts and Implications of COVID-19 on the Tourism Industry

Author: Demir, Mahmut,Dalg?ç, Ali,Ergen, Fatma Do?anay

Publisher: IGI Global

Isbn 10: 1799882330

Category: Business & Economics

Number of Pages: 906

Number of Views: 1485

GET BOOK

The tourism sector has been deeply affected particularly in economic terms by the COVID-19 pandemic. This crisis has led to new practices and radical changes. Scientists emphasize that mankind will face pandemics more frequently in the forthcoming years. Thus, it is important to understand the negative impacts the COVID-19 pandemic had on the tourism sector as well as the measures that were and are being put in place to protect the industry during future outbreaks. The Handbook of Research on the Impacts and Implications of COVID-19 on the Tourism Industry is a comprehensive reference source that reflects upon the evaluations of the experienced and ongoing pandemic crisis in the context of the tourism sector. The positive and negative effects experienced by tourism employees and tourists are examined, and post-pandemic processes and business practices are evaluated. Covering topics including consumer rights in tourism, dynamic changes in the tourism industry, and employment in tourism, this book is suitable for travel agencies, restaurateurs, hotel managers, brand managers, marketers, advertisers, managers, executives, hospitality personnel, policymakers, government officials, tourism practitioners, students, academicians, and researchers seeking the latest sustainable policies and practices that are being utilized to increase the productivity of the tourism sector and will allow it to thrive in the years to come.


Media Strategies for Marketing Places in Crisis

Media Strategies for Marketing Places in Crisis

Media Strategies for Marketing Places in Crisis

Author: Eli Avraham,Eran Ketter

Publisher: Routledge

Isbn 10: 1136378413

Category: Business & Economics

Number of Pages: 248

Number of Views: 1615

GET BOOK

Growing competition between countries and cities over attracting infrastructure, investment, tourists, capital and national and international status mean that today, a negative image is more harmful than ever. Whatever the cause of the negative image, places perceived as dangerous, frightening, or boring are at a distinct disadvantage. Many decision makers and marketers stand by helplessly, frustrated by their knowledge that in most cases, their city's negative image is not based on well-grounded facts. Given that stereotypes are not easily changed or dismissed, the challenge facing these decision makers is great. Analyses of many case studies show interesting examples of places that tried to change a negative image into a positive one, in order to bringing back tourists, investors and residents. Although a great deal of knowledge about crisis communications has accumulated in recent years, very little has been written about strategies to improve places' negative images. The aim of "Media Strategies for Marketing Places in Crisis" is to discuss the various dimensions of an image crisis and different strategies to overcome it, both in practice and theory. "Media Strategies for Marketing Places in Crisis" is based on the careful analysis of dozens of case studies, advertisements, public relations campaigns, press releases, academic articles, news articles, and the websites of cities, countries and tourist destinations.


Rebuilding and Restructuring the Tourism Industry: Infusion of Happiness and Quality of Life

Rebuilding and Restructuring the Tourism Industry: Infusion of Happiness and Quality of Life

Rebuilding and Restructuring the Tourism Industry: Infusion of Happiness and Quality of Life

Author: Perinotto, André Riani Costa,Mayer, Verônica Feder,Soares, Jakson Renner Rodrigues

Publisher: IGI Global

Isbn 10: 1799872416

Category: Business & Economics

Number of Pages: 330

Number of Views: 354

GET BOOK

Travel is widely acknowledged as an activity that increases individuals' levels of well-being. Nevertheless, the relationship between happiness and tourism is still a matter of investigation. Despite the overall beneficial effects of travel on happiness levels, tourism is not an activity with solely positive implications on peoples' lives. Therefore, it is crucial to understand how happiness manifests through tourism and how it can be expanded to different tourism actors, such as tourists, workers, and communities. The search for ways and methods to enhance the levels of happiness and well-being has grown significantly in recent years. Happiness and quality of life are timely issues and have become even more relevant due to the significant impacts of the COVID-19 pandemic. Rebuilding and Restructuring the Tourism Industry: Infusion of Happiness and Quality of Life is a critical references source that examines the fundamental relationship between tourism, happiness, and quality of life. This book discusses relevant theoretical frameworks and the latest findings from empirical research in happiness, well-being, and quality-of-life-related tourism. Focusing on topics such as neurotourism, PERMA theory, the economics of happiness, tourism employment opportunity, and overtourism, this book will intrigue scholars working in hospitality, tourism, destination management, economics, marketing, sociology, anthropology, and health sciences as well as managers, travel agencies, restaurateurs, hotel managers, and professionals who want to improve their understanding of the relationship between tourism and happiness, providing them with tools to develop better and sustainable practices for the sector.


Operations Management in the Travel Industry, 2nd Edition

Operations Management in the Travel Industry, 2nd Edition

Operations Management in the Travel Industry, 2nd Edition

Author: Peter Robinson,Paul Fallon,Harry Cameron,John C Crotts

Publisher: CABI

Isbn 10: 1780646100

Category: Business & Economics

Number of Pages: 376

Number of Views: 1793

GET BOOK

Covering the applied managerial perspective of the travel industry, this book looks at the core disciplines and the application of theory to practice. Considering individual and corporate social responsibility, it teaches effective managerial skills by reviewing legal frameworks, quality management and marketing, financial management, and the management of shareholders and stakeholders. It discusses current trends such as sustainability and governmental emission targets against a background of the needs of a commercial business to innovate and increase profits. A valuable tool for both students and those working in the travel industry, this new edition includes new content, a revised structure and all-new international case studies.


Innovative Thinking in Risk, Crisis, and Disaster Management

Innovative Thinking in Risk, Crisis, and Disaster Management

Innovative Thinking in Risk, Crisis, and Disaster Management

Author: Simon Bennett

Publisher: Routledge

Isbn 10: 1317116291

Category: Technology & Engineering

Number of Pages: 288

Number of Views: 818

GET BOOK

Risk is an enduring theme of modern life. It permeates political, economic and environmental domains. Some risks are unavoidable. Others are not. Innovative Thinking in Risk, Crisis, and Disaster Management provides ideas and action plans for in a risk society. Dealing with issues of civil safety and security, the book addresses the management of socio-technical risks and hazards, environmental risk, and risk perception. Focusing on risk reduction, chapters cover key themes such as terrorism, public order, emergency responding, energy supply, climate change, and natural disasters. Featuring contributions from expert scholars, the book is both accessible and original. Practitioners in the emergency services, industry and commerce will find the book to be valuable reading, whilst for policy makers, students and academics with a focus on risk and crisis management, this is an essential reference.


Tourism and Earthquakes

Tourism and Earthquakes

Tourism and Earthquakes

Author: Prof. C. Michael Hall,Girish Prayag

Publisher: Channel View Publications

Isbn 10: 1845417887

Category: Business & Economics

Number of Pages: 224

Number of Views: 1021

GET BOOK

This book offers a comprehensive overview of the relationship between tourism and earthquakes through all stages of a disaster. It discusses the measures available to manage tourism after earthquakes and examines the means to mitigate the potential impacts of earthquakes on tourism. The chapters address important questions such as ‘are tourists who come to earthquake regions immediately after an earthquake a benefit or a burden for recovery?’ and ‘should priority be given to evacuate tourists after an earthquake hits?’. The volume provides insights into the ethical, commercial and socioeconomic issues facing tourism after a major earthquake. It will be useful to students and researchers in tourism studies, tourism planning and marketing, natural hazards, and destination and disaster management.


Strategic Innovative Marketing and Tourism

Strategic Innovative Marketing and Tourism

Strategic Innovative Marketing and Tourism

Author: Androniki Kavoura,Efstathios Kefallonitis,Apostolos Giovanis

Publisher: Springer

Isbn 10: 3030124533

Category: Business & Economics

Number of Pages: 1330

Number of Views: 314

GET BOOK

This book covers a very broad range of topics in marketing, communication, and tourism, focusing especially on new perspectives and technologies that promise to influence the future direction of marketing research and practice in a digital and innovational era. Among the areas covered are product and brand management, strategic marketing, B2B marketing and sales management, international marketing, business communication and advertising, digital and social marketing, tourism and hospitality marketing and management, destination branding and cultural management, and event marketing. The book comprises the proceedings of the International Conference on Strategic Innovative Marketing and Tourism (ICSIMAT) 2018, where researchers, academics, and government and industry practitioners from around the world came together to discuss best practices, the latest research, new paradigms, and advances in theory. It will be of interest to a wide audience, including members of the academic community, MSc and PhD students, and marketing and tourism professionals.


Organizational learning in tourism and hospitality crisis management

Organizational learning in tourism and hospitality crisis management

Organizational learning in tourism and hospitality crisis management

Author: Zahed Ghaderi,Alexandros Paraskevas

Publisher: Walter de Gruyter GmbH & Co KG

Isbn 10: 3110679124

Category: Business & Economics

Number of Pages: 255

Number of Views: 650

GET BOOK

We live in an uncertain world characterized by the occurrence of unexpected incidents in different corners of the globe which can have widespread adverse consequences. It is therefore vital to be prepared for, and attempt to prevent or mitigate the negative effects of such crises through crisis management tools and organizational learning practices. According to the current literature, the tourism and hospitality industry has been exposed to dramatic impacts from human-induced crises and natural disasters during past decades. The repercussions are manifested in the form of business failure, economic losses, tarnished destination image, physical damage to infrastructure and facilities, psychological effects, and other undesirable outcomes. Many of these crisis events are recurrent and their effects can be averted or ameliorated through practicing organizational learning and engaging in preparation activities. However, limited attempts have been made by industry players to detect early warning signals, learn from crises and prepare for the next ones. Despite the important contributions in terms of 'lessons learned' from historical analyses, they usually provide little information on how tourism organizations facing the crisis attempted to manage it proactively and what they did reactively (Paraskevas and Quek, 2019). Comprehensive sources in this field is thus necessary to fill this gap. Few research studies are available to discuss organizational learning in the process of tourism crisis management. A comprehensive collection of book chapters concentrating on both theory and practice will shed some light on this issue and propose recommendations for future investigation. Hence, the aim of this publication is to discover various aspects of organizational learning in tourism and hospitality crisis management and discuss future prospects. The book will be the main resource for future research in the field of tourism crisis management and organizational learning. There would be several reasons for such demand. First, this subject is relatively new in the hospitality and tourism field, covering many critical aspects of organizational learning in tourism crisis management. This novelty and in-depth discussions of practical lessons across the globe could be of great interest to both academics and practitioners alike. In recent years, many tourism and hospitality firms have applied the essence of crisis management and organizational learning in their contingency planning and crisis management frameworks. Tourism and hospitality managers have fully realized the importance of learning from previous crises and thus applied these learning strategies in their preparation programs. Therefore, they would be very eager more than before to use this material and recommend it to colleagues, employees, etc. Another potential demand would be academics, students and researchers in the both fields of organizational learning and tourism crisis management. Most universities and tourism institutions either directly or indirectly have developed new curriculums on tourism crisis management at Masters and PhD levels with special focus on organizational learning and preparation. This book will be of great interest for these people as previous resources are relatively outdated and furthermore, they did not cover the subject of organizational learning in details.


COVID-19 and the Hospitality and Tourism Industry

COVID-19 and the Hospitality and Tourism Industry

COVID-19 and the Hospitality and Tourism Industry

Author: Gursoy, Dogan,Sarıışık, Mehmet,Nunkoo, Robin,Boğan, Erhan

Publisher: Edward Elgar Publishing

Isbn 10: 1800376243

Category: Business & Economics

Number of Pages: 400

Number of Views: 1477

GET BOOK

Offering a comprehensive understanding of the implications of the COVID-19 pandemic for the tourism and hospitality industry, this book discusses the topic from economic, sociological and psychological perspectives. Critical case studies are used to explore both micro impacts on individuals involved in the industry and governmental and international responses to issues posed by the pandemic more broadly.


Christian Tourism to the Holy Land

Christian Tourism to the Holy Land

Christian Tourism to the Holy Land

Author: Noga Collins-Kreiner,Nurit Kliot,Yoel Mansfeld,Keren Sagi

Publisher: Routledge

Isbn 10: 1351951793

Category: Social Science

Number of Pages: 197

Number of Views: 1035

GET BOOK

The historic phenomenon of pilgrimage is experiencing a resurgence around the world. A journey resulting from religious causes, it not only provides a spiritual experience, but also one of new environments, cultures and peoples, and is often undertaken as a guided tour. Yet pilgrimage as a mode of tourism has been little investigated. This book adds considerably to our knowledge by focusing on one specific pilgrimage voyage - that to the Holy Land during times of security crisis there. In doing so, it examines this tourism journey in relation to constraints and high levels of risk experienced by the pilgrims. It explores both the behavioural aspects of undertaking pilgrimage to such an insecure situation and the impacts of such crisis on the host tourism infrastructure and industry. It therefore not only provides insights into pilgrimage as tourism - and into this particular country's experience - but also offers an integrative approach to tourism crisis management.


Promoting Creative Tourism: Current Issues in Tourism Research

Promoting Creative Tourism: Current Issues in Tourism Research

Promoting Creative Tourism: Current Issues in Tourism Research

Author: Ahmad Hudaiby Galih Kusumah,Cep Ubad Abdullah,Dewi Turgarini,Mamat Ruhimat,Oce Ridwanudin,Yeni Yuniawati

Publisher: Routledge

Isbn 10: 1000353362

Category: Business & Economics

Number of Pages: 798

Number of Views: 853

GET BOOK

The papers presented in this work cover themes such as sustainable tourism; ICT and tourism; marine tourism; tourism and education; tourism, economics, and finance; tourism marketing; recreation and sport tourism; halal & sharia tourism; culture and indigenous tourism; destination management; tourism gastronomy; politic, social, and humanities in tourism; heritage tourism; medical & health tourism; film induced tourism; community based tourism; tourism planning and policy; meeting, incentive, convention, and exhibition; supply chain management; hospitality management; restaurant management and operation; safety and crisis management; corporate social responsibility (CSR); tourism geography; disruptive innovation in tourism; infrastructure and transportation in tourism development; urban and rural tourism planning and development; community resilience and social capital in tourism. The 4th ISOT 2020 aimed at (1) bringing together scientists, researchers, practitioners, professionals, and students in a scientific forum and (2) having discussions on theoretical and practical knowledge about current issues in tourism. The keynote speakers contributing to this conference are those with expertise in tourism, either in an academic or industrial context.


Disaster Planning and Preparedness in the Hotel Industry

Disaster Planning and Preparedness in the Hotel Industry

Disaster Planning and Preparedness in the Hotel Industry

Author: Ahmad Rasmi Albattat,Ahmad Puad Mat Som

Publisher: Emerald Group Publishing

Isbn 10: 1787699390

Category: Business & Economics

Number of Pages: 144

Number of Views: 408

GET BOOK

By identifying major emergencies that have occurred in the hotel industry; investigating hotels’ preparation for emergencies in the past; and exploring how hotels manage and overcome such emergencies; this book will increase the awareness of emergency managers on how to manage and overcome the impact of emergencies in the hospitality industry.


Destination Resilience

Destination Resilience

Destination Resilience

Author: Elisa Innerhofer,Martin Fontanari,Harald Pechlaner

Publisher: Routledge

Isbn 10: 1351331922

Category: Business & Economics

Number of Pages: 208

Number of Views: 1739

GET BOOK

The challenge of destination management is to track and understand trends on different levels, to consider socio-economic developments and to respond proactively by addressing the paradigms of sustainability and resilience. By examining tourism and travel trends in a wide range of regions, this book offers new insight into the impacts of economic, social and environmental changes on destination management, governance and development. Topics for discussion include advances and changes in technology, the global economy and governance as well as risk management and destinations’ response to disruptions. Within a rapidly changing world, emphasis is given on resilient thinking and strategic management techniques in order to unlock the inner potential of destinations to respond and adapt positively to economic, environmental and social changes. This is valuable reading for tourism students and researchers, destination managers and policy makers.


The SAGE Handbook of Tourism Management

The SAGE Handbook of Tourism Management

The SAGE Handbook of Tourism Management

Author: Chris Cooper,Serena Volo,William C. Gartner,Noel Scott

Publisher: SAGE

Isbn 10: 1526444496

Category: Business & Economics

Number of Pages: 1232

Number of Views: 1938

GET BOOK

The SAGE Handbook of Tourism Management is a critical, authoritative review of tourism management, written by leading international thinkers and academics in the field. Arranged over two volumes, the chapters are framed as critical synoptic pieces covering key developments, current issues and debates, and emerging trends and future considerations for the field. The two volumes focus in turn on the theories, concepts and disciplines that underpin tourism management in volume one, followed by examinations of how those ideas and concepts have been applied in the second volume. Chapters are structured around twelve key themes: Volume One Part One: Researching Tourism Part Two: Social Analysis Part Three: Economic Analysis Part Four: Technological Analysis Part Five: Environmental Analysis Part Six: Political Analysis Volume Two Part One: Approaching Tourism Part Two: Destination Applications Part Three: Marketing Applications Part Four: Tourism Product Markets Part Five: Technological Applications Part Six: Environmental Applications This handbook offers a fresh, contemporary and definitive look at tourism management, making it an essential resource for academics, researchers and students.


Destination Management and Marketing: Breakthroughs in Research and Practice

Destination Management and Marketing: Breakthroughs in Research and Practice

Destination Management and Marketing: Breakthroughs in Research and Practice

Author: Management Association, Information Resources

Publisher: IGI Global

Isbn 10: 1799824705

Category: Business & Economics

Number of Pages: 1214

Number of Views: 476

GET BOOK

The marketing of a destination necessitates strategic planning, decision making, and organization. Effective positioning will result in a strong brand that develops an emotional and productive two-way relationship. Notwithstanding, destination managers should possess relevant knowledge and understanding on traditional and contemporary marketing channels to better engage with prospective visitors. Destination Management and Marketing: Breakthroughs in Research and Practice focuses on utilizing destination branding and content marketing for sustainable growth and competitive advantage within the tourism and hospitality industry, including tools and techniques for travel branding and best practices for better tourism management strategies. Highlighting a range of topics such as service quality, sustainable tourism, and competitiveness model, this publication is an ideal reference source for government officials, travel agencies, advertisers, marketers, tour directors, hotel managers, restaurateurs, industry professionals including those within the hotel, leisure, transportation, and theme park sectors, policymakers, practitioners, academicians, researchers, and students.


Tourism Destination Marketing and Management

Tourism Destination Marketing and Management

Tourism Destination Marketing and Management

Author: Youcheng Wang,Abraham Pizam

Publisher: CABI

Isbn 10: 9781845937003

Category: Electronic books

Number of Pages: 370

Number of Views: 1164

GET BOOK

This book offers a comprehensive understanding of the concept and scope of the tourism industry in general and of destination marketing and management in particular. Taking an integrated and comprehensive approach, it focuses on both the macro and micro aspects of destination marketing and management. The book consists of 27 chapters presented in seven parts with the following themes: concept, scope and structure of destination marketing and management, destination planning and policy, consumer decision-making processes, destination marketing research, destination branding and positioning, destination product development and distribution, the role of emerging technologies in destination marketing, destination stakeholder management, destination safety, disaster and crisis management, destination competitiveness and sustainability, and challenges and opportunities for destination marketing and management.


Tourism in the City

Tourism in the City

Tourism in the City

Author: Nicola Bellini,Cecilia Pasquinelli

Publisher: Springer

Isbn 10: 3319268775

Category: Business & Economics

Number of Pages: 339

Number of Views: 825

GET BOOK

This book critically explores the interconnections between tourism and the contemporary city from a policy-oriented standpoint, combining tourism perspectives with discussion of urban models, issues, and challenges. Research-based analyses addressing managerial issues and evaluating policy implications are described, and a comprehensive set of case studies is presented to demonstrate practices and policies in various urban contexts. A key message is that tourism policies should be conceived as integrated urban policies that promote tourism performance as a means of fostering urban quality and the well-being of local communities, e.g., in terms of quality spaces, employment, accessibility, innovation, and learning opportunities. In addition to highlighting the significance of urban tourism in relation to key urban challenges, the book reflects on the risks and tensions associated with its development, including the rise of anti-tourism movements as a reaction to touristification, cultural commodification, and gentrification. Attention is drawn to asymmetries in the costs and benefits of the city tourism phenomenon, and the supposedly unavoidable trade-off between the interests of residents and tourists is critically questioned.


Tourism and Crisis

Tourism and Crisis

Tourism and Crisis

Author: Gustav Visser,Sanette Ferreira

Publisher: Routledge

Isbn 10: 1136289445

Category: Business & Economics

Number of Pages: 216

Number of Views: 1187

GET BOOK

The new millennium has been characterised by several crises ranging from dramatic acts of terror to natural disasters, as well as the most significant economic recession since the late 1920s. However, despite such challenges the global tourism system has in the main retained its past vitality although in some cases in a different form. The book investigates different kinds of "crisis" and unpacks understandings of crisis in relation to various components in the contemporary tourism system. The aim of this book therefore is to critically analyse the relationship between tourism and crises. The volume focuses on the roles and potential of tourism for development and relations between tourism, environment and broad global process of change at different levels of analysis, highlighting different types of "crisis". In particular it questions the general conviction that tourism-led development is a sustainable and necessarily solid platform from which to develop local, national and regional economies from a range of perspectives. Written by leading academics in the field this book offers valuable insight into tourism’s relationship with socio – cultural, environment, economic and political crisis as well as the challenges facing future tourism development.


Pandemics and Travel

Pandemics and Travel

Pandemics and Travel

Author: Cláudia Seabra,Odete Paiva,Carla Silva,José Luís Abrantes

Publisher: Emerald Group Publishing

Isbn 10: 1800710720

Category: Business & Economics

Number of Pages: 296

Number of Views: 1176

GET BOOK

Pandemics and Travel: COVID-19 Impacts in the Tourism Industry analyses the wider impacts of epidemics, diseases and virus outbreaks on tourism and mobility. Chapters examine a wide range of issues, including the concept of Health Risk and Tourism and the impacts of the COVID-19 crisis.


Managing Tourism Crises

Managing Tourism Crises

Managing Tourism Crises

Author: Joan C Henderson

Publisher: Routledge

Isbn 10: 1136381422

Category: Business & Economics

Number of Pages: 200

Number of Views: 747

GET BOOK

In a world of increasing uncertainty it is vital that managers within the tourism industry are equipped with superior decision making skills and expertise necessary to deal with crisis conditions. Tourism Crises provides an effective synthesis of crisis management and tourism research with a solid theoretical foundation. It examines the principles and practices of crisis management within the context of tourism as a multi-sector industry. Using up to date international case studies, it tackles the following areas: · Political disturbance: the relationship between politics and tourism and political inspired tourism crises. · Social unrest: host-guest relations and tourists as targets of unrest · Economic instability: crises arising from fluctuating exchange rates and lack of investor confidence · Environmental conditions: natural disasters and health crises · Technological crises; transport accidents and crises arising from technical failure · Corporate crises. Human resource issues and questions of finance With a user-friendly learning structure, each chapter will assess the presence of and tendency towards particular types of crisis, supported by a series of examples and cases, which describe organisational situations, challenges and responses. Approaches to managing crises will be assessed and appropriate tools and techniques of crisis management are explored, enabling readers to gain an insight into this critical aspect of tourism decision making and equipping them with the skills and expertise necessary to deal with crisis conditions.


The Tourism-Disaster-Conflict Nexus

The Tourism-Disaster-Conflict Nexus

The Tourism-Disaster-Conflict Nexus

Author: Andreas Neef,Jesse Hession Grayman

Publisher: Emerald Group Publishing

Isbn 10: 1787430995

Category: Social Science

Number of Pages: 184

Number of Views: 884

GET BOOK

Tourism is often seen as the world's peace industry. Yet while tourism may play a major role in post-conflict and post-disaster recovery, the sector can also be a trigger of crisis and disaster. This book examines the complex linkages between tourism, disaster and conflict through a series of case studies drawn mainly from the Asia-Pacific region.


Key Concepts in Tourist Studies

Key Concepts in Tourist Studies

Key Concepts in Tourist Studies

Author: Melanie Smith,Nicola MacLeod,Margaret Hart Robertson

Publisher: SAGE

Isbn 10: 144620006X

Category: Travel

Number of Pages: 216

Number of Views: 878

GET BOOK

Electronic Inspection Copy available for instructors here Tourism is the fourth biggest industry in the world. What are the key concepts in Tourist Studies? This essential resource for students of tourism contains concise and authoritative entries on: • Planning Tourism • Sustainable Tourism • Festivals and Events • Cultural Tourism • Economics of Tourism • Regeneration • The Experience Economy • Urban Tourism • Sex Tourism Shrewdly judged to suit the needs of the modern student, the book offers the basic materials, tools and guidance for making sense of tourism and gaining the best results in essays and exams.


Safety and Security in Tourism

Safety and Security in Tourism

Safety and Security in Tourism

Author: Noel Scott,Eric Laws,Bruce Prideaux

Publisher: Routledge

Isbn 10: 1317993500

Category: Business & Economics

Number of Pages: 288

Number of Views: 1990

GET BOOK

Natural disasters, wars and conflicts, epidemics, and other major crises can devastate a tourism service or destination. Though there is extensive literature and research on preparation and coping with tourism crises, there is a gap in information on how to best market and recover from the destruction of caused to tourism businesses and destinations. This book fills the gap by comprehensively examining how to rebuild the market for a tourism service or destination after a catastrophe. This important book presents leading experts from around the world providing useful instruction on effective ways to plan for future crisis response and strategies for recovering business. A crisis may arise from several types of destructive occurrences, from natural physical destruction of important infrastructure to acts of terrorism. Because of the broad range of potential problems, there is no single strategy for which to deal with crises. The book explores a wide range of catastrophes, from Hurricane Katrina to tsunamis to war, taking a detailed look at management and administrative strategies which can help stimulate tourism recovery. This book explores stealth and catastrophic risks, risk perceptions, mediating the effects of natural disasters on travel intention, and various marketing strategies designed to bring customers back. This volume may become one of the most crucial resources in a tourism professional’s library. The book is extensively referenced and includes several tables and figures to clearly explain data. This book is essential reading for tourism researchers, tourism educators, tourism industry managers, and tourism industry administrators. This book was published as a special issue of the Journal of Travel & Tourism Marketing.


Tourism Supply Chain Management

Tourism Supply Chain Management

Tourism Supply Chain Management

Author: Haiyan Song

Publisher: Routledge

Isbn 10: 1136640312

Category: Business & Economics

Number of Pages: 220

Number of Views: 1858

GET BOOK

Fierce global competition in the tourism industry is now focused on integral parts of supply chains rather than on individual firms. The highly competitive environment has forced tourism firms to look for ways to enhance their competitive advantage. Tourism products are often viewed by consumers as a value-added chain of different service components and identifying ways to effectively manage the interrelated tourism business operations will enable tourism firms to better meet customer needs and accomplish business goals thus maintaining competitive advantage over their equally efficient rivals. This significant and timely volume is the first to apply supply chain management theories and practices in the context of tourism. By doing so the book offers insight into the relationships between tourism enterprises, how coordination across organizations can be effectively achieved and how business performance can be improved. It provides comprehensive and systematic coverage of modern supply chain management concepts and methodologies applied to the tourism and hospitality industries. The text covers key issues and principles including: marketing and product development, demand forecasting, supplier selection and management, distribution channels, capacity management, customer relationship management, tourism supply chain competition and coordination, and e-tourism. The book combines essential theory and comparative international examples based on primary research to show challenges and opportunities of effective tourism supply chain management. This text is essential for final year undergraduate and postgraduate students studying Tourism Management, Tourism Planning and Tourism Economics.